DURING TENANCY
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As a rule, the car park is rented through the maintenance company. If there are parking spaces available for rent in your building, you can make a reservation request electronically on your building's website. You can also contact the maintenance company directly, whose details can be found on the building's website and on the notice board of your building.
In case of doubt, you can check the availability of a parking space with our Housing Rental Service or our chat service.
Once you have booked or cancelled a parking space, you can add or subtract the amount from your next rent. You can check the amount on the tenant website under 'Rental agreement'. If you wish, you can also print your new invoice or view the virtual barcode in your online bank for payment.
Note! Charging a hybrid or electric car from a standard temperature charger is prohibited.
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The maintenance company is responsible for the maintenance of the building and maintenance requests.
The maintenance company's tasks include, among other things, lawn mowing, snow removal, and sanding. It also keeps the waste bin areas tidy and stairwell lights functional.
Cleaning company keeps the public areas, such as the staircase and the sauna, tidy.
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Your property manager has overall responsibility for ensuring that your home is comfortable, and your premises are in good condition.
The property manager's extensive responsibilities include, among other things, ordering and overseeing property maintenance and repairs in collaboration with maintenance staff, contractors, and partners. Additionally, they ensure that the agreed-upon standards are maintained.
The property manager is also responsible for the long-term development and maintenance of the property in cooperation with the maintenance department and is responsible for planning and carrying out repairs.
LINKS
Resident's Service email: asukaspalvelu@kodisto.fi
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If your key is lost, a rekeying service can be ordered from the key management office. Please contact the Residents' Service. The resident will be charged for the rekeying.
If you do not wish to have the lock rekeyed, but simply want to order an additional key, the key will be left to the Key Management Office free of charge when you move out.
Additional key does not replace the lost key. If one of the original keys is lost, the lock will be rekeyed at the latest during the move-out process. The resident will be charged for the cost of rekeying.
You can check with your insurance company to see if the insurance will cover the rekeying.
Contact details for the Resident Services department of the property management company asukaspalvelu@kodisto.fi
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If you need additional keys for your apartment, please contact the Resident Services department. Additional keys are free of charge.
An extra key does not replace a lost key. If one of the original keys is lost, the locks will be reset at the latest when you move out. The resident will be charged for the cost of resetting.
Contact details of the Resident Services Department
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If you hear dogs barking or loud music coming from a neighbour, it is a good idea, to first address the issue politely with your neighbor. The neighbour may not be aware that the noises are disturbing others or that their dog is barking when they are away.
If the disturbances persists or are serious, you can submit a written noise complaint to the host's tenant services email. We can not take noise complaints over the phone.
To process the complaint, the following details should be included in the written noise complaint:
- Does the disturbances repeat? Gice us a list of example days and times when the disturbance occurred.
- Apartment number of the source of the disturbance. Confirming the source is crucial to ensure the complaint is directed to the correct apartment.
- What kind of disturbance there has been.
- You should also discuss about the disturbance with other neighbours and ask them to email their own complaints. We need enough evidence to act.
- At night, and if the situation requires, you should call the police.
- Please note that the authorities do not report their visits to the landlord.
Contact details of the host tenant services
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Sauna reservations are generally managed through the maintenance company.
If there are sauna shifts available in your building, you can make a reservation request through your building's website. Alternatively you can contact maintenance company directly. Information can be found on the building's website and notice board of your building.
Once you have reserved or cancelled a sauna shift, you can add or subtract the amount of having a sauna reservation from your next rent. You can check the amount on the website under 'Rental agreement'. If you wish, you can also print out your new bill or view the virtual barcode in your online bank for payment.
In some houses, sauna reservations are made through the One4All system, and you can also seek assistance from the maintenance company.
LINKS
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We can only deal with rental contract and payment issues with the contracting party.
If you manage rental matters on behalf of another person, the authorizeryou must provide us with a written power of attorney by email or post.
Links
Postal address
Kodisto asuntovuokraus
Newsec
Rental Management
P.O. BOX 52
00101 HELSINKI
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You can report a fault to the maintenance company electronically via the website. Always report the fault to the maintenance company of your building.
In cases of special urgency, for example water damage, call the emergency number of your maintenance company. You can find the details of your emergency company on the notice board at the entrance to your building and through our contact page.
LINKS
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When a tenant passees away, the lease continues under the same conditions. The responsibility for fulfilling the terms of the lease, such as rent payment, transfers to the estate.
The lease does not end automatically , instead the estate must terminate the contract. Termination period is one (1) full calendar month, according to the terms of the agreement.
The lease must be terminated in writing using either the electronic termination form or a printable form. If you use the electronic termination form, please include details of the specific death in the 'Additional Information' section.
Terminating the lease requires the consent and signature of all the estate heirs. An heir can also provide a power of attorney for the termination. The power of attorney must be accompanied by a certificate of office or other document showing all the partners in the estate and the date of death of the tenant.
If the property was rented jointly with another person, the estate and the tenant can terminate the lease together or separately. The other tenant has the right to continue the tenancy. In this case, it is sufficient for the remaining tenant to provide a certificate of the deceased tenant. After this the responsibility of the estate for fulfilling the lease conditions ends, and the responsibilities transfer to the remaining tenant.
The same right to continue the tenancy applies to the spouse, the child of the family and the parent of the tenant or his/her spouse living in the apartment. Anyone wishing to continue the tenancy must notify the landlord of their wish to continue the tenancy within three (3) months of the death of the tenant.
The members of the estate will have access to the apartment after a certificate of death has been submitted to the management showing the date of death and the names of the members of the estate. All members of the estate or one member authorized on behalf of the other members, may enter the property and have access to the property.
The power of attorney must be submitted in advance to the management's tenant services. Once the necessary documents have been submitted, the management service or the property manager will order the door opening from the maintenance company.
Links
Contact details for the hosting service
APPLYING FOR AN APARTMENT
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Applying for a rental property with Kodisto is easy online.
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You can start looking for a suitable rental home by checking out the selection of rental apartments on our website. Kodisto offers apartments from functional studios to family homes all over Finland.
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Once you have found the right apartment for you, you can book it directly on our online store or by submitting an application. You can fill in the general housing application here. Submitting an application does not commit you to renting a home, but is a requirement for attending a housing viewing. We offer accommodation to one applicant at a time.
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If there are no suitable rental apartment available, you can make a search alert, which will notify you by email of new available rental apartments with your criteria.
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We will process your application at within the next working day. If we can offer you the apartment you have applied for, you will receive a booking confirmation by email. If we are unable to offer you the apartment you are applying for, we will help you find another home that meets your needs. We will keep you updated on the status of your application.
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You can visit the apartment based on the instructions given in the booking confirmation.
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By replying to the booking confirmation, you can either confirm or reject the offer. We will be happy to help you with any questions you may have about your decision.
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Only one lease agreement can be made for each apartment, with a maximum of two main tenants. If there are multiple tenants and you want separate lease agreements, the main tenant can make sublease agreements with the others.
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Through the online store, you can book a suitable apartment at any time. Your application details will remain in our system for three months.
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You can go to see the apartment by following the instructions given at the booking confirmation. Normally, a booking is valid for two working days for one applicant at a time.
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Think carefully about the start date of your tenancy before you sign the contract, as the earliest you can get the keys to your new home from the Key Management Office is the start date of the tenancy written in the contract. Once the contract has been signed, it may not be possible to change the date. You can check the start date of the lease with your contract.
When collecting your keys, present following documents at the Key Management Office:
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Lease agreement
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A receipt of the paid deposit
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An identity card or a passport
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Payment confirmation from Kela and keys
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If you are applying for keys on behalf of someone else, you will need a signed power of attorney
Note! If you are applying for a basic social assistance voucher (Kela), please check with us in advance if it will be accepted as security for your rental apartment. The Kela payment voucher must first be submitted to us before you can collect the keys from the Key Management Office. The keys will not be handed over against the voucher. Please send the voucher well in advance to: vuokranmaksu@kodisto.fi
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Deposit can typically be covered by a bank transfer or a basic social assistance voucher (Kela). Cash, personal guarantees or surety bonds are not accepted.
If you are applying for a basic social assistance voucher (Kela), please check with us in advance if it will be accepted as security for your rental apartment. You can check in advance with your broker asunnot@kodisto.fi.
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We check the credit records of all our applicants.
A payment default entry in the applicant's credit record could prevent the offering of a non-subsidised rental apartment.
We can offer a home only to applicants who have a Finnish identity code.
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You must have a Finnish personal identity number in order for us to offer you accommodation. If more than one person is moving into the apartment, it is enough that one of them has a Finnish personal identity number. The information of the other persons of legal age will be filled in the additional information of the application.
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To sign the contract electronically, you must have an online banking ID from a Finnish bank account. If you do not have them, the contract will be signed at the Kodisto office by appointment. A valid identity document must be present when signing the contract. Note! Residence permit is not an identity document.
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The deposit and the rent must always be paid with the invoices received from us. Please make sure with your bank accepts a payment to a Finnish bank account using the account and reference number on the invoice. We do not accept cash or card payments as payment of the rent.
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The deposit must be paid before you collect the keys from the Key Management Office.
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You need to have your own home insurance for the Kodisto apartment you are renting. In most apartments you will need to have your own electricity contract. Please arrange this well in advance with your preferred service provider.
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We do lease apartments to companies. Submit an application providing information on the company applying for an apartment.
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If you are acting for someone else, we need a written and signed power of attorney. You can submit a scanned image of the power of attorney by secured e-mail, or by mail to Kodisto Asuntovuokraus, Newsec, PL 52, 00101 Helsinki.
Instruction for sending secured e-mail: Go to: https://www.turvaposti.fi/viesti/vuokraus@kodisto.fi
In the window that opens, write your email address, to which a request for confirmation is sent from the server of the secured email server, in the top field of the view that opens. Write the message and enclose any attachment you want to send.
You can approve the password suggested for the mailing or create your own password. Send the password to the recipient (vuokraus@kodisto.fi) by normal email, NOT by SMS as the program suggests.
Click ”lähetä” (send).
You will receive a request for confirmation to your email address, that you have to acknowledge by clicking the link provided in the message. Your message will be sent to the recipient after this acknowledgement.
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Our clients are typically housing funds, pension funds and foundations which means that the resident gets a secure, professionally managed tenancy throughout their stay with us.
Kodisto Residential Rental Service is provided by Newsec Property Asset Management Finland Oy.
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National customer service phone line: tel. 010 389 6000
E-mail: vuokraus@kodisto.fi
We record calls to ensure and improve the quality of customer service.
TO OUR NEW RESIDENT
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- Collecting the keys. You can collect the keys starting from the beginning of the lease date at 12:00 PM onwards and during the Key Management Office's opening hours. Please note any exceptional opening hours.
- Submit your move notification through the Maintenance Company's website. The maintenance company will add your details to the house register and update your name on the apartment door and notice board. The maintenance company can also let you in with a master key if the situation requires it.
- Get an electricity contract.
- Get a home insurance.
- If necessary, report any faults to the maintenance company using Housing & Maintenance request form.
- Report any other observations related the condition of the apartment to the Kodisto tenant services via e-mail, preferably within 2 weeks of moving in.
- Remember to submit a statutory move notification in the Population Information System (Digital and Population Data Services Agency) and in the Posti’s address information system.
LINKS
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You can collect the keys starting from the beginning of the lease date at 12:00 PM onwards and during the Key Management Office's opening hours. Please note any exceptional opening hours. You can check the date in your tenancy agreement.
Documents to present at the Key Management Office:
- Your rental contract
- Receipt of the security deposit paid
- Identity card or passport
Payment confirmation from Kela and keys
If you are applying for a Kela payment guarantee instead of a cash guarantee, please check with the landlord that it is accepted as security.
The Kela payment commitment must be submitted to us before you can collect the keys from the key management office. Keys will not be handed over with only the presentation of the payment commitment paper.
Please send the commitment well in advance to the following address: vuokranmaksu@kodisto.fi.
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An inspection is conducted in the apartments before the previous tenant moves out.
If you notice anything that needs to be addressed, you can submit a fault report. Any other observations regarding the condition of the apartment, such as deficiencies and dents, can be communicated informally to the property management resident services via email preferably within 2 weeks of moving in.
We will record reported faults and deficiencies in our system with a view towards future move-out inspections.
LINKS
Property management email: asukaspalvelu@kodisto.fi
RENTAL AGREEMENT
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Only one lease agreement can be made for each apartment, with a maximum of two main tenants.
If there are multiple tenants and you want separate lease agreements, the main tenant can make sublease agreements with the others.
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You can sublet up to half of your apartment without the landlord's consent.
Please inform subtenant's details to the maintenance company and rent office for updating the house registers and any water charges. We do not need a copy of your sublease. The main tenant is responsible for the rental property. When the main tenant's lease ends, so does the subtenant's lease.
If a future subtenant is known at the time of renting the apartment, we will check the credit information of all full-age individuals moving into the apartment. The information of all individuals moving into the apartment will be considered in the application process and may affect the approval of the tenant.
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Subleasing is prohibited.
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Ensure that Kela's commitment is accepted as deposit for your lease. If accepted, submit it to the rental billing before you can collect the keys from the key management office.
Keys will not be handed over without the Kela commitment paper.
Rental Billing Contact Information
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You can check the timing and conditions of the rent adjustment in your contract. These may vary depending on the property owner and address.
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Water charges are based on your lease agreement.
The payment bases are:
• Square meter-based water charge: The number of people does not matter.
• Room-based water charge: The number of people does not matter.
• Person-based water charge: Contact rental billing for changes in the number of people.
• Water charge advance: Contact rental billing for changes in the number of people.
Remember to inform the maintenance company of any changes in the number of occupants so that all residents are registered in the apartment.
Rental Billing Contact Information and Notification of Changes in Water Charges
RENT PAYMENT
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You can deduct the amount you overpaid from your next payment. If necessary, you can check your payment status on the tenant's page under the Lease Agreement section.
LINKS
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You can check your payment details or print an invoice on the tenant's website. You can also use the virtual barcode on the website to make a payment in your online bank.
LINKS
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On the Tenancy Agreement section of the Residents' website, you can check whether e-invoicing is available in your building.
You can order an e-invoice from your bank online. Once subscribed to e-invoice, your monthly rent invoices will be sent to your online bank for approval. Please note that if the due date for the next bill is close, e-invoicing may not start until the following month.
Kodisto has several different invoice companies. When ordering an e-invoice, please check the name of the company to whom the e-invoice order should be made to from the paper invoice you have received. When placing an e-invoice order, you will need to provide your contract number and personal identification number.
LINKS
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The due date of the rent can not be postponed.
The invoice reference number must always be used for payments.
If the rent is paid without a reference number, it may not be possible to allocate it to the correct invoice and the payment will be returned to your bank account.
You can pay the rent in instalments, for example from several different bank accounts, as long as you remember to use the correct reference number.
You can check the reference number and payment status on the tenant's website.
LINKS
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If your payment is overdued and you have received a reminder, the rent must be paid with the details of the reminder, together with collection costs and interest on arrears, to the account of the company handling the collection.
You can find the contact details on the payment reminder you received or on the contact page of the tenant website.
If you have paid the rent before you receive the reminder, you only need to pay the collection costs and interest on arrears to the collection agency.
LINKS
CONTACTS
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Housing services contact details
Phone number
010 389 6000, weekdays 8.30 am to 4.00 pm
Housing related matters
Matters relating to rent payments
opvuokrahallinto@newsec.fi, properties owned by OP Group
Housing rental issues
Apartments and contact details for the different regions
Espoo, Helsinki, Järvenpää, Kauniainen, Kerava, Kirkkonummi, Lohja, Masala, Nummela, Nurmijärvi, Klaukkala, Porvoo, Sarvvik, Sipoo, Söderkulla, Tuusula, Vantaa
Lahti, Hollola, Mäntsälä, Kouvola, Mikkeli
Tampere, Pirkkala, Lempäälä, Nokia, Ylöjärvi, Kuhmoinen
Hämeenlinna, Hyvinkää, Karkkila, Riihimäki, Valkeakoski
hameenlinna.vuokraus@kodisto.fi
Turku, Pori, Rauma, Raisio, Salo, Kaarina, Naantali, Seinäjoki, Vaasa
Jyväskylä, Jämsänkoski, Säynätsalo
Kuopio, Iisalmi, Kajaani, Joensuu
Lappeenranta, Imatra, Kotka, Savonlinna, Loviisa
lappeenranta.vuokraus@kodisto.fi
Oulu, Kemi, Jääli, Rovaniemi, Kokkola
Call charges: The cost is the same as standard local or domestic mobile call charges, as outlined in your telephone service provider's pricing. If you're calling from outside Finland, your operator may charge extra fees. To find out about international call rates, please check with your operator.
We record calls to ensure and improve the quality of customer service.
TIME TO MOVE?
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